Before proceeding, please read carefully:
- You have the right to withdraw from the contract within 14 days from the order receipt date, without needing to provide any reason.
- The refund will be processed within 14 days of receiving the returned item, after verifying the integrity of the returned item.
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Shipping costs in case of withdrawal:
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18K Gold (750‰) Jewelry — requires special insured and tracked shipping for the value of the item:
Initial shipping (outbound): € 20.00 deducted from the refund
Return shipping (inbound): € 20.00 borne by the customer -
925 Silver, steel, and all other products — standard shipping:
Initial shipping (outbound): not charged (standard shipping already included)
Return shipping (inbound): € 9.90 borne by the customer
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18K Gold (750‰) Jewelry — requires special insured and tracked shipping for the value of the item:
- Excluded from the right of withdrawal, pursuant to art. 59 of the Consumer Code, are all personalized items made to order, including jewelry with engravings, photos, or custom modifications.
Request for Withdrawal from Contract
Pursuant to art. 54-bis of the Consumer Code, you can initiate the return procedure by filling in the following details.
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Request Successfully Transmitted
Your declaration of withdrawal has been registered.
You will receive a confirmation at the email address provided with instructions for returning the item.
Protocol code: