We're Here for You
Our customer service team is available to answer any questions you may have about our handcrafted jewelry, customizations, or orders.
📧 Contact Us
Email: info@cmsilver-jewels.com
Response Time: Within 24 hours (Mon-Fri)
📞 Phone
Customer Service: +39 3516565325
Hours: Mon-Fri 9:00-18:00
❓ Frequently Asked Questions (FAQ)
How does customization work?
You can engrave a name, a date, or a special dedication on the jewelry's tag for free. Simply enter the desired text in the customization field during your order.
How long does shipping take?
Shipping is insured. Delivery times are:
- Italy: 3-5 business days
- Europe: 5-7 business days
You will receive tracking to monitor your order.
Can I return the product?
Yes! You have 14 days from receipt to exercise your right of withdrawal. Return shipping costs vary based on the product type:
-
18K Gold (750‰) Jewelry — special insured and tracked shipping based on the value of the item:
Outbound: €20.00 deducted from the refund — Return: €20.00 borne by the customer -
925 Silver, Steel, and all other products — standard shipping:
Outbound: not charged — Return: €9.90 borne by the customer
Free returns only for manufacturing defects: If the product has manufacturing defects, the return is completely free, and we will issue a full refund or replacement.
Are the jewels certified?
Absolutely. All our jewelry is made from certified 925 silver or 18k gold. Each piece includes a certificate of authenticity.
Is gift packaging included?
Yes! Every piece of jewelry comes in an elegant gift package, ready to be given as a gift or a treat for yourself.
🛡️ Guarantees and Security
- ✅ 100% Secure Payment (SSL)
- ✅ Guarantee on our jewelry
- ✅ Right of withdrawal within 14 days
- ✅ Free return for manufacturing defects
- ✅ Insured Shipping with Tracking